TOPTimes of India · 0 seconds agoLive
Delhi’s Shangri-La Eros hotel fined Rs 1L for automatically adding 10% service charge to food bills, CCPA orders restaurant to stop collecting it by default after finding customers were also charged GST on added amount despite hotel claiming charge was 'optional'
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WHAT HAPPENED
Central Consumer Protection Authority (CCPA) has imposed a penalty of Rs 1 lakh on Delhi's Shangri-La Eros hotel for illegally levying a 10% service charge on food bills at its "Mister Chai" restaurant. It has also directed the restaurant to "discontinue and refrain from collecting any charge automatically or by default or under any other name".
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