Oil companies step up petrol pump toilet checks to improve customer service
Reported by Business Standard, not nibnow. We are not the publisher of this story, only the source is.
Oil marketing companies are prioritizing clean petrol pump toilets as a measure of customer service by having senior executives lead nationwide inspections and introducing QR codes for traveler feedback.
Clean toilets at petrol pumps may seem like a small amenity, but oil marketing companies are seeking to make them a visible measure of customer service, with senior executives personally leading inspections of washrooms across the country and QR codes inviting travellers to rate their experience. Under the Ministry of Petroleum and Natural Gas' Swachhata Abhiyan, public-sector oil marketing companies are stepping up checks and maintenance of toilets at retail fuel outlets, seeking to turn a clea
Public sector oil marketing companies operate extensive networks of retail fuel outlets across the country, making them major providers of roadside amenities for travelers.
- •Further rollout and utilization of QR codes for customer feedback at more retail fuel outlets.
- •Reports on the frequency and results of senior executive washroom inspections.
- •Broader industry impacts on roadside sanitation standards under the Swachhata Abhiyan initiative.