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The reinstated retirees will handle ticketing, reservations, passenger complaints and station management, which should make train services safer and more punctual during busy periods.
The employees who had retired, will help in ticketing and reservation services, passenger grievance redressal and station management. Their expertise will support safer and punctual train operations, particularly during periods of increased passenger traffic.According to railway officials, 19 retired employees have been assigned to the commercial department, while six have joined the operations department.