BUSINESSEconomic Times Industry ยท 1 hour agoLive
Clean toilets, QR-code feedback: Oil companies turn petrol pump washrooms into customer trust test
Reported by Economic Times Industry, not nibnow. We are not the publisher of this story, only the source is.
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WHAT HAPPENED
Oil marketing companies IndianOil and BPCL are stepping up inspections of petrol pump toilets, with senior executives checking hygiene standards and QR codes allowing customers to rate facilities. The initiative combines dedicated cleaning staff, sensor-based monitoring and customer feedback to make washroom cleanliness a sustained part of service quality.
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